Canada’s new rules offer extra compensation for passengers bumped by airlines

Posted July 16, 2019

Canadian air passengers become eligible for up to $2,400 if they are bumped from a flight, but for access to the full suite of passenger rights, air travellers will have to wait until December.

This advertisement has not loaded yet, but your article continues below. "If the airline says "I don't agree", the passenger still has the option to go to the Canadian Transportation Agency [to submit their grievance]".

A second phase of the regulations will come into effect on December 15 to cover "flight delays, cancellations and seating children in proximity of a parent or guardian".

Air Canada and Porter Airlines Inc., along with 17 other applicants that include IATA with its 290 member airlines, have stated in a court filing with the Federal Court of Appeal that required payments under the new air passenger bill of rights violate global standards and should be rendered invalid.

In addition to the new compensation requirements, the regulations allow passengers to leave planes during tarmac delays longer than three hours, if safe to do so and there's no possibility of an imminent takeoff; and require airlines to set clear conditions on transporting musical instruments.

New rules regarding reimbursing airline passengers come into effect today and this is good news for Canadians. This will include compensation of up to $1,000 for flight delays and cancellations that are deemed to be within the airline's control and not related to safety.

The Air Transport Association of Canada, which represents leading airlines, has said that the new regulations will lead to increased fares.

In matters of dispute, says Garneau, "in the majority of cases, we hope that the airlines will recognize that they have not lived up to their obligations when somebody has purchased a ticket".

"That has affected several airlines in Canada, and we recognize that that has put an additional burden on them in terms of their reservation systems and their operations", he said.

Passenger Mary Alice Ernst, en route to Chicago from Montreal with her daughter Monday, said the traveller bill of rights was a breath of fresh air.