CenturyLink Glitch Causes 911 Outage in Lewis County, Across Nation

Posted December 29, 2018

The 911 outage affected agencies across Washington state on Thursday night and continued into Friday. The company said the mysterious "network element" issue impacted service at 15 of its data centers, across both Europe and North America.

At 6:20 a.m. Friday, the district reported 911 services in the region were restored, although several law enforcement agencies said on social media the service was out again later Friday morning.

CenturyLink customers have been experiencing outages since early Thursday.

A nationwide outage involving an internet company affected 911 cell phone calls in MA early Friday morning, according to State Police.

The 911 outage hit some populous areas, including Portland, Oregon, and western parts of Washington state, Missouri, Idado and Arizona, according to reports.

People who need to call 911 are asked to call their local police department's non-emergency number.

WyoLotto officials said they would postpone announcing Wyoming's winning state lottery numbers and winnings for the day until after the outage was over.

That statement was followed up with a Facebook post around 8:45 a.m. Friday morning. "We apologize for the disruption". CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening. But the company says it does not yet know the extent of service outages.

On Friday, the website reported similar outages in many areas. "I've directed the Public Safety and Homeland Security bureau to immediately launch an investigation into the cause and impact of this outage". "This inquiry will include an examination of the effect that CenturyLink's outage appears to have had on other providers' 911 services".

There is still no time to when full service will be restored to all CenturyLink affected customers.