And whether consumers choose United matters not just to the airline, but to communities such as ours where United Express welcomes passengers aboard daily flights from the Quad City International Airport to Chicago and Denver. For reasons unknown to us, instead of trained Chicago Police Department officers being dispatched to the scene, Chicago Department of Aviation personnel responded.
The incident adds more negative publicity to an airline that's already been in the news recently for videos of a man being dragged off a flight.
Demetrio said Dao will "probably" sue over the incident and that the city of Chicago, which employs the guards, is also responsible.
Richard was holding it by the tail when a fellow passenger sitting next to them on the plane pointed out was a scorpion and risky. Many have called for a boycott of United Airlines, which claims to be the number one provider of China-U.S. flights.
"I am deeply disturbed by the footage of a ticketed United Airlines passenger being forcibly removed from his flight".
"We were completely horrified and shocked at what had happened to my father", she said. Munoz himself said on Wednesday that he had left a message for Dao.
"It took something like this to get a conversation going", attorney Thomas Demetrio said at a news conference Thursday.
Dao's daughter Crystal Dao Pepper also spoke during the press conference.
"There's really no word for it", said McCarthy, who attributed the confusion to the airline's own understanding of what unfolded on the flight as it gathered additional facts.
"I hope he becomes a poster child for all of us", he said.
On Tuesday, Munoz released a thoroughly unconvincing statement feigning contrition for Dao's abuse, saying, "The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment".
Demetrio said the law stated that passengers could not be ejected from planes with unreasonable force.
The City Council, concerned about the potential loss of tourism revenue, held a hearing with the Commissioner of Aviation Thursday.
United, in a statement, said CEO Oscar Munoz and the company "called Dr Dao on numerous occasions to express our heartfelt and deepest apologies".
Dao was seriously injured by security officers who forced him off the plane against his will, banging his head on armrests in the process.
It's astonishing, but true: A passenger can legally be violently dragged from a flight for which he holds a valid ticket.
United says it randomly selected Dao because it needed to put crew members on the sold-out flight to Louisville, Kentucky.
That proposal now has virtually no chance of passing, according to Alderman Mike Zalewski, the chair of the council's aviation committee, and the future of the force itself is in question.